Policies
Last updated on the 16th Jul 2025
This document covers refunds, terms of service, shipping, and privacy policy. If you have any queries, please contact me at hello@samwarburton.com.
Refunds policy
I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at hello@samwarburton.com. Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return questions at hello@samwarburton.com.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Wherever possible, please take photos so I can can send to my supplier.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at hello@samwarburton.com.
Terms of service
OVERVIEW
This website is operated by Sam Warburton. Throughout the site, the terms “I”, “me” and ““my” refer to Sam Warburton. Sam Warburton offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from me, you engage in my “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using my website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
My store is hosted on Squarespace and orders are fulfilled by The Print Space. Squarespace provides me with the online e-commerce platform that allows me to sell my products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
I reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by me.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
I am not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. I reserve the right to modify the contents of this site at any time, but I have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
I reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy (see above).
I have made every effort to display as accurately as possible the colours and images of my products that appear at the store. I cannot guarantee that your computer monitor's display of any colour will be accurate.
I reserve the right, but I’m not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. I may exercise this right on a case-by-case basis. I reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
I do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
I reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that I make a change to or cancel an order, I may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. I reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review my Refund Policy (see above).
SECTION 7 - OPTIONAL TOOLS
I may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
I may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via my Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. I am not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
I am not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at my request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that I may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. I am and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
I may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. I take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by my Privacy Policy, which can be viewed below.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on my site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
I undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. I reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
I do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
I do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sam Warburton, suppliers, Service providers, licensors, or anyone supporting me be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sam Warburton, suppliers, Service providers, licensors, and anyone supporting me, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in my sole judgment you fail, or I suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of me to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and me and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
I reserve the right, at my sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check my website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@samwarburton.com.
Shipping
I use The Print Space to print and dropship my artwork. They handle shipping for my prints. See there website here. Having said this, I can handle all queries related to shipping. Please email me at hello@samwarburton.com.
Privacy Policy
Your privacy is important to me. I am committed to protecting your personal data.
This privacy policy
provides information about the personal data I collect, and how and why I collect, store, use and share your personal data; and
tells you about your rights in relation to your personal data and how to contact us or supervisory authorities if you have a complaint.
‘Personal data’ is any information that can directly or indirectly identify an individual (‘a data subject’).
Sam Warburton (I, me, my) is the data controller. This means that I determine the purposes of which, and the way in which personal data are processed. As a data controller, I will comply with all applicable data protection laws.
Should you have concerns about the way I process your data or would like me to stop processing your data, please contact Sam Warburton by emailing hello@samwarburton.com.
1.0 What personal information do I collect about you?
I may collect and process the following personal information:
Identify Data which includes first name, last name, username or similar identifier, title, date of birth
Contact Data includes billing address, delivery address, email address and telephone numbers
Financial Data includes bank account and payment card details
Profile Data includes your username and password, purchases or orders made by you
Marketing and Communications Data includes your preferences in receiving marketing information from us and our third party agents and your communication preferences
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from me.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone, setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Any other information, which you provide to me.
I do not collect any special categories of personal data (which include sensitive personal information such as details about your race, ethnicity, religious beliefs, political affiliation and sexual orientation).
2.0 How I collect personal data
I collect most of this information from you directly, for example, Identity Data, Contact Data, Financial Data and Transaction Data when you fill in forms, correspond with me by email, phone, post or otherwise when you:
purchase products and/or services from me;
subscribe to my newsletter
request marketing, promotional material or information to be sent to you; or
give me some feedback.
I may also collect information from
automated technologies, such as cookies which collect Technical Data about your equipment and browsing activities;
publicly accessible sources, such as Companies House;
providers of technical, payment and delivery services, such as PayPal or DHL
analytics providers [such as Google, based outside the EU];
a third party with your specific consent (e.g. your bank or third party marketing lists);
The Print Space
3.0 How I process your personal data
Processing an order: If you order products or services from us we process identity, contact, financial, profile and transaction data.
My Approach to Marketing
My website does not contain third party advertising.
I may collect identity data about you to send you updates on our products or services if you have commissioned me or ordered products from me. I do not permit third party advertising (or targeted advertising) on our website. If you click on links to our social media pages, or to any third-party website, you may be subject to targeted marketing via that site.
Where I have obtained your specific consent (e.g. when you subscribe to my newsletter), I may engage in direct marketing, such as sending you e-mails and/or brochures/other relevant marketing collateral to inform you of our services. I provide these communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our e-mails or by emailing hello@samwarburton.com.
I will not share with any third party the personal information that I obtain about you for the purposes of marketing unless you have provided your specific consent for us to do so and those third parties have agreed to make no independent or further use of that data and to maintain its confidentiality.
Our Social Media Pages
This website contains links to my social media pages on Instagram and LinkedIn.
These third-party websites have their own respective privacy policies (which we would advise you to read) for which those sites are solely responsible.
Should you visit those social media pages and choose to follow me on Instagram or LinkedIn, we may receive identity, contact or transaction data from the social media providers, including:
Name;
Address (email and/or postal);
Telephone number(s);
IP address;
Social media account URL;
Date of birth; and/or
gender.
If I do receive any personal information about you from these third party social media sites, I will not process your information for the purposes of direct marketing unless you have provided your consent, or it is otherwise lawful for us to do so (e.g. you have previously commissioned us or brought something from us).
If you have opted-in to receive such communications, please see my section above on '“My Approach to Marketing”.
I will not share your personal information with any third party for the purpose of marketing unless you have provided your consent for us to do so.
If you would like me to delete the personal information that I have received about you from these sites, please email me at hello@samwarburton.com.
If you do not want me to receive further information about you from these sites, you should also contact the sites directly to turn off the ‘follow’ setting.
4.0 Cookies and Analytics
My website uses cookies and other mechanisms to collect log and analytical information, to help analyse how visitors use the site and to compile statistical reports on visitor activity.
My website also uses website analytics, including Google Analytics, to evaluate and improve my website, personalise your experience and to offer the best, most accessible service possible to all my visitors.
To find out more about Google Analytics and to learn how to opt out, please visit:
How Google uses data when you use our partners' sites or apps
https://tools.google.com/dlpage/gaoptout/
When you visit my website, these analytics service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:
number of visitors to our website;
pages visited while on the website and time spent per page;
page interaction information, such as scrolling, clicks and browsing methods;
websites where visitors have come from and where they go afterwards;
page response times and any download errors;
other technical information relating to end user device, such as IP address or browser plug-in.
I process this information to understand how visitors use my website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access my website, and I aggregate this information together, so we know that, for example, most of the visitors to my website come from England).
This processing is crucial to the running of my online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving my website to provide a better service and source of information to visitors.
This information is not used to develop a personal profile of you.
5.0 Your rights in relation to the personal data that we process
You have the following rights over the way we process personal data relating to you. I aim to respond as soon as practicable but within one month at the latest. I do not charge a fee to respond to your request:
to ask for a copy of data we are processing about you and have inaccuracies corrected;
to ask me to restrict, stop processing, or to delete your personal data;
to request a machine-readable copy of your personal data, which you can use with another service provider;
To make a request in relation to any of your rights, please email us at hello@samwarburton.com.
6.0 Children
I do not knowingly use the website to solicit data from or market to children under the age of 13.
If a parent or guardian becomes aware that his or her child has provided me with information or may be receiving communications from me without consent of a parent or guardian, I ask that this be brought to my immediate attention. I will make it my priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at hello@samwarburton.com.
7.0 Security
I will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered if you use my website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of my website visitors.
In particular, I will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to the personal information transmitted, stored or otherwise processed by me. Please be aware that, while I make the security of my website and your personal information a high priority and devote considerable time and resources to maintain robust IT security, no security system can prevent all security breaches. When you choose to share your personal information with me, you accept that you provide your information at your own risk.
8.0 Retention
In accordance with data protection laws and good commercial practice, I do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, I will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. I may use anonymised data for research and/or business analysis purposes.
If you would like me to stop using your personal information, please email me at hello@samwarburton.com.
9.0 International data transfers
My servers are located in England, and the information that I collect directly from you will be stored on these servers.
I may also transfer your personal data outside the EU:
Our third-party service providers, many of whom may be located outside of the EU, operate from multiple locations including non-EU based operations or engage sub-processors located outside the EU.
There are agreements in place to ensure that any international transfers of personal data to our third-party service providers have appropriate safeguards that meet the requirements of UK data protection laws.
10.0 Changes to this policy
This privacy policy may be update from time to time. I will notify you of any changes to our privacy policy by posting the new privacy policy on my website. You are advised to consult this privacy policy webpage regularly for any changes.
11.0 Complaints
I hope that I can resolve any query or concern you may raise about my use of your information. You have the right to make a complaint at any time to the Information Commissioner’s Officer (ICO), the UK Supervisory Authority for data protection issues: https://ico.org.uk/. I would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact me in the first instance at hello@samwarburton.com.
Any queries?
If you have queries, please email Sam Warburton (me) at hello@samwarburton.com.